FAQ's

Questions and Answers

Do you do custom orders or Commissions?

Yes!

I absolutely love working with my clients to create something they will love and treasure.


If you have an idea for a bespoke piece or would like some help creating something special please do get in touch via Social media or through my contact form.

Most of my shop pieces can be made with a different Gemstone, so if you see something you love but want a different stone or colour please get in touch!

How should I care for my jewellery?

Your Jewellery will naturally tarnish over time, taking these steps will help keep your jewellery tarnish free for longer!

  1. Keep it dry! Always remove jewellery before bathing or swimming as silver can react with chemicals and chlorine.
  2. Avoid jewellery coming into contact with perfumes and lotions.
  3. Polish your jewellery regularly using the polishing cloth provided!

Silver is a soft metal and it will naturally mark and scar if knocked, this is a natural characteristic of silver so your jewellery will age and wear gradually over time. - I think this adds to the charm!

How do I find out my ring size?

1) Visit a local Jeweller and they will be able to take your measurements for free.

2) Purchase a ring sizer from my shop. (Click here)

3) If you know your size but
it's not a UK size you can check a conversion chart by clicking on the following link:
http://findmyringsize.com/en/conversiontable.aspx

What bangle size should I choose?

Measure around the widest part of your hand, ensure you wrap around your thumb knuckle, squeezing your hand in as if you were putting a bangle on and pull
the tape tight.

You want your bangle to fit snug over your hand and not be too large on the wrist.

This measurement will give you an indication of the
circumference size bangle that should fit.

Small Bangle

19cm circumference

60mm diameter

Medium Bangle

20.5cm circumference

65mm diameter

Large Bangle

22.5cm circumference

70mm diameter

Is your Silver and Gold Recycled?

I purchase all my gold and silver from Cookson Gold, a leading UK Supplier who are committed to repurposing and recycling previously mined gold and silver. 

Consequently, 100% of the precious metals they sell are recycled. 

You can read more on their website here:https://www.cooksongold.com/recycled-metals

What if my ring doesn't fit?

It is so important that you are sure of your size when ordering as some rings with gemstones cannot be resized, and custom/personalised orders cannot be refunded.

If for any reason you have ordered the wrong size, depending on the design I will offer 1 free resizing.

It is the responsibility of the customer to send the jewellery back tracked (as we cannot be held responsible for loss), and once we have resized your piece, we will contact you for payment to send it back to you.

Please see Refunds and Returns Policy for details how to return your jewellery for resizing.

How do I return my Jewellery?
Will my jewellery be hallmarked?
Do you ship internationally?

Yes!

International delivery - Usually Royal Mail international tracked.

Generally, orders shipped internationally are in transit for 4 - 22 days.

How will my jewellery be packaged?

Your jewellery will arrive tucked inside a branded cotton bag, along with a polishing cloth and care instructions card, all inside a recyclable cardboard box.

Packaging & Delivery

We try to be as Eco friendly as possible at Wildwood Jewellery so we try to keep our packaging minimal, recyclable or reusable.

There is an option at checkout to upgrade to a Wooden Ring box for £15.00!

When will my jewellery be dispatched?

Ready to ship pieces are dispatched within 1-3 working days.

Most made to order pieces are dispatched within 7-10 days.

I aim to complete orders before this but set this time frame to avoid disappointment.

If, for whatever reason, there is any likelihood that this processing time could be extended then a customer will be contacted as soon as possible.

Where is my dispatch email?

If you are missing your dispatch email please check the trash/junk folder on your emails.

If it is still missing please let me know via the contact page and I will send you another!